Shipping & Returns
SHIPPING & RETURNS
Last updated: 26 May 2026
1. HOW WE WORK: MADE TO ORDER
At Mount Florida Supply, every item is printed specifically for you once you place an order. We don't hold stock — your item goes to print the moment your order is confirmed. Please allow time for production before your item ships.
2. PROCESSING TIME
- Standard orders: 2–5 business days for printing, quality check, and packing.
- Peak seasons (Christmas, Black Friday): add 2–3 extra days.
3. SHIPPING DESTINATIONS & RATES
We currently ship to the United Kingdom and Ireland.
| Destination | Standard | Express | Free shipping |
|---|---|---|---|
| United Kingdom | £4.99 | £6.99 | Orders over £50 |
| Ireland | £4.99 | £6.99 | Orders over £50 |
Estimated delivery after dispatch: UK 2–4 business days, Ireland 3–5 business days.
4. ORDER TRACKING
You'll receive a tracking number by email when your order ships. Allow 48 hours for tracking info to update. If your order hasn't arrived within the estimated timeframe, contact us at info@mountfloridasupply.com with your name and order number.
5. LOST OR DAMAGED IN TRANSIT
If your package is lost, contact us immediately. If confirmed lost, we'll offer a replacement or refund. Please ensure your shipping address is correct at checkout — we can't be responsible for orders sent to an incorrect address.
RETURNS POLICY
1. Made to Order — no change of mind returns
Because every item is made specifically for you, we're unable to accept returns or exchanges for:
- Ordering the wrong size (please check our size guide before purchasing)
- Change of mind
- Items worn, washed, or damaged after delivery
2. Defective or Damaged Items
If your item arrives defective, damaged, misprinted, or incorrect, we'll make it right — no hassle.
Contact us at info@mountfloridasupply.com within 30 days of receiving your order. Include your order number and a clear photo of the defect. We'll send a free replacement or issue a full refund including any shipping costs. You don't need to return the item.
3. Wrong Item Received
Contact us at info@mountfloridasupply.com with your order number and a photo. We'll sort it immediately.
4. Refund Processing
Approved refunds are returned to your original payment method within 10 business days.
5. Contact Us
Email: info@mountfloridasupply.com
Address: Mount Florida Supply, Clyde Offices, 48 West George Street, Glasgow, G2 1BP, United Kingdom
Please include your order number in all correspondence.